All of our deliveries are made Monday to Friday between 7am and 4pm excluding Public Holidays. We do not deliver on weekends.
For access to your property through neighbouring land or property, it is your responsibility to provide written permission to us prior to delivery, we will not complete the delivery without sighting the permission. Also note any damage to the neighbouring site will be the customer’s responsibility.
1. Order Placement
Once the order has been generated in our system with full payment of the invoice, we will email you confirmation of your order along with a copy of your paid invoice. We will also advise the estimated time of delivery for your order.
Please note some products from our suppliers are made to order and will usually have a longer lead time, we will keep you informed once the order has been generated in our system in regard to an expected delivery date.
2. Delivery Placement
As we have an obligation to ensure the safety of people and property and must comply with Work Cover regulations, our driver will make the final decision on product placement, after assessing the site. If the driver determines that he cannot safely unload the product onsite due to obstacles or safety issues relating to the unloading process or lack of space, the driver will endeavour to contact the customer either directly or indirectly to enable delivery. If delivery cannot be completed the product will be returned to our factory. A redelivery fee will then apply to have the goods redelivered. For remote location deliveries, there will be an additional charge which will be calculated depending on the location.
We must be notified of damages and irregularities within 2 business days of the delivery being completed. You must notify us of the exact amount of missing and/or damaged product and replacements will be arranged and sent on the next available delivery. It may be necessary for us to send out a representative to approve the replacements and if this required we will contact you to make suitable arrangements. If on first inspection at the time of the delivery you notice that there are damages please indicate this on the driver’s paperwork.
3. Returns Policy
ORDER CAREFULLY. We do not give refunds if you simply change your mind or make the wrong selection.
4. Changing Your Order
If you need to add or subtract from your original order please contact us within 24 hours of placing your order. Any order that has already been delivered and or collected will not be changed under any circumstances unless damaged as per clause 3 – Damaged Goods policy.
5. Before Placing Order
Please be aware that the colours on the website are not the true colour of the true brick, this is due to the computer monitors. Before purchasing make sure you have viewed a sample and have seen the texture of the brick. We do not accept returns or cancellations for incorrect colour or texture once the order has been placed and or delivered. Variation – All products can and will vary in colour, texture and size from samples given and display stock, and therefore no claims will be accepted for such variation.
Please note you should order the full amount of M2 that is needed for your job, plus wastage as batch variations can occur.